Realizing Customer Needs

Realizing Customer Needs

Our team at RoboJob-USA is happy to help companies, big and small, with their CNC automation needs. 

As a CNC automation business, RoboJob-USA has come across a variety of machine shops ranging from family companies to Fortune 500s. Recently, our team had the pleasure of working with a family-owned contract machine shop, and the experience was truly eye-opening. Working with the smaller business reminded us of how critical it is to keep a keen ear and maintain flexibility in meeting a customer’s needs.

After what could have only been a five-minute introductory call, our team understood that the owner of the business was extremely distressed. He had exhausted multiple options to fix his problem, but to no avail. The issue this owner faced is unfortunately one that most manufacturers know all too well: a lack of unreliable operators. The stigma behind manufacturing jobs is long-standing. Less and less people are wanting to do the mundane tasks that come with parts and product assembly, even if they are offered a higher-than-average starting salary. Normally, when a business reaches out to the company inquiring about automation, our team ask qualifying questions to ensure that robotic automation would be a good fit. In this instance, however, the owner’s frustrations with the inability to manage his equipment were made crystal clear.  After meeting with the owner face-to-face, we understood that the automation of two mills on the shop floor in a work six machine cell would turn around his inconsistent output and – most importantly – alleviate his ongoing stress. He would no longer have to worry about a lack of workers willing to tackle the mundane tasks. Within 48 hours, a proposal was set in motion, and within only four weeks, we were able to fully install automation. Now, the owner does not have to worry himself with an unpredictable daily output, or the inability to meet the demands of customers. Further, this family company is able to compete with competitors through the installation of cutting-edge automation, and a solution to the long-standing issue of finding workers in manufacturing.

After connecting with the family-owned business, our team was reminded that often customers have immediate concerns with non-obvious solutions. Although finding the best fit for a company is not always easy, adapting and reviewing business concerns through active listening and flexibility allow us to provide the best possible solutions.

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